Return Policy

Introduction

At SS&T, we value our customers and aim to provide high-quality digital products. This Return Policy outlines the terms for resolving issues with your purchase. By purchasing from us, you agree to these terms.

Eligibility for Returns

Due to the nature of digital products, returns or refunds are only accepted under specific conditions:

• The product was not downloaded, accessed, or used.
• The return request is initiated within 7 days of purchase.
• Proof of purchase, such as an order confirmation or license number, is provided.

Non-Returnable Items

The following items are not eligible for return or refund:

• Digital products, including Shopify sections and snippets, once downloaded or accessed.
• Custom or personalized orders.
• Items marked as "final sale" or "non-refundable."

If you encounter any issues with your purchase, such as technical difficulties or incomplete downloads, please contact us at support@usessnt.com. We are happy to assist you!

How to Report an Issue

To report an issue or request support, please contact our team at support@usessnt.com with the following details:

• Your order number.
• A description of the issue (e.g., technical difficulties).
• Screenshots or additional documentation, if applicable.

Refunds and Resolutions

If your request is approved, we offer the following resolutions:

• Refunds for unused, unaccessed products will be processed to your original payment method within 7-10 business days.
• Technical issues will be resolved with support or a replacement file.

Refunds or resolutions are not available for downloaded or accessed products unless the issue is due to a technical defect.